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Is Good Customer Service Dead or Alive?
With shortage of staff, we have to wonder if good customer service is dead or alive. Yet, a positive customer experience can stay with you forever!
September 10, 2021
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With shortage of staff, we have to wonder if good customer service is dead or alive. Yet, a positive customer experience can stay with you forever!
We all know that living in a service-oriented economy has its perks, but let’s be honest, lately, good service is rare, no matter the industry.
Today, the volume of information being generated is unprecedented. From customer interactions and online transactions to social media engagements and operational data, your business is
Data drives business decisions. We know this. But a business’s ability to evolve with emerging data trends and practices can mean the difference between stagnation and innovation. Today, the way we live, work, and connect looks vastly different than it did a few short years ago. Since the onset of the pandemic, it’s become increasingly more important for organizations to embrace a data-first mindset leveraging the latest digital advancements.
During orientation for a club I recently joined, another new member raised their hand to ask a question. The session leader responded with “The answer is yes; now, what is the question?” That’s a tough standard to live up to.
Stop going in circles! Rather than having conversations that go nowhere, take a step back and find a path to move forward towards resolution.