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Is Good Customer Service Dead or Alive?

Is Good Customer Service Dead or Alive?

I often joke that chivalry is not dead, rather it is on life support. Lately, good service feels the same way; all too often now, it seems that the shortage of help has become an excuse for poor service. Recently, a friend of mine shared an article on customer service...
Data Trends for 2022: How Many Have You Adopted?

Data Trends for 2022: How Many Have You Adopted?

Data drives business decisions. We know this. But a business’s ability to evolve with emerging data trends and practices can mean the difference between stagnation and innovation. Today, the way we live, work, and connect looks vastly different than it did a few short...
Think Before You Speak?

Think Before You Speak?

During orientation for a club I recently joined, another new member raised their hand to ask a question. The session leader responded with “The answer is yes; now, what is the question?” That’s a tough standard to live up to.  As many of you know, Sanjay and I have...
Conversations That Go Nowhere

Conversations That Go Nowhere

I was recently involved in a customer service conversation that went nowhere and was a total waste of time. Something that should have been solved in 2 minutes took 20, which caused a lot of frustration and ultimately created a poor customer experience. To be clear,...
How Data Can Gain You More Business

How Data Can Gain You More Business

By Sanjay Khatnani, Managing Partner, J2 Solutions   Last month, we launched the first in a series of articles around how to use data to drive business success. Today, we will delve into one of the most powerful applications of big data: learning about your...

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