Know Your Tribe

In a previous career I was in a meeting with a client and at some point, during the meeting I said “hell”. It was more of a reaction to a comment made, and I may have said “what the hell!” Back at the office my supervisor pulled me into his office and told me that was...

Imperfectly Perfect

I am perfect.  Imperfectly perfect. I have my quirks and there are things that I do that drive my friends, family and employees nuts. But in my own way, I am perfect. While that is a bold statement, it is my imperfections that make me perfect and unique. Kintsugi is...

It’s a Small World After All

A few years ago while walking the streets of Chicago, I got lost.  I could see my hotel but could not easily get there. This was before smart phones were so smart. I stopped a couple and asked for directions. Yes, I am capable of that, I like things simple, remember....

My Superhero Power

I just returned from my quarterly retreat with a group of Entrepreneurs from all over the East Coast. During these retreats we spend time discussing not only our businesses but our personal lives as well. Many of the discussions go late into the night and some of the...

My Brain Hurts

The brain is an amazing organ. It makes thousands of decisions a day, almost at a rate of a decision every second. It helps you decide what to wear, when to eat, what to eat,  what pen to use, or whether to answer the phone or not. It also helps you post a picture...

Not My Job

I just finished a book on customer service in the hospitality industry.  All the lessons in the book can be related not only to every industry, but to everybody.  The author dives into culture, employee engagement and customer value. One of the lessons learned in the...

Happy

On July 4th, we celebrated Independence Day. The celebration of this day began in 1941, despite Independence being declared on July 2nd, 1776. Two days later, thirteen states adopted The Declaration of Independence, which states that certain rights are unalienable:...

Empowered Leaders Empower Others

Mary Barra, CEO of General Motors, changed the company’s dress code policy by paring a ten-page document down to two words: “Dress appropriately.” Seems easy enough but it wasn’t: The Human Resources department deemed it unclear. Really? Two words aren’t clear? One...

Everything We See is Perspective, Not Truth

I recently saw a video on Facebook where a family was treated horribly by a waitress at a restaurant when ordering a meal. The waitress serving them was one of the rudest individuals I had ever witnessed. She spoke down to this family, berated the children and refused...

Your Limitations are False

Did you see that news story this week about the raccoon in Minnesota that climbed a 25-story building? He was first found resting on a ledge 20 feet above ground level, at which point he was retrieved safely and brought back to the ground. The raccoon then proceeded...

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