J2's Approach to Consultant centricity

Consultant satisfaction is our most important metric.

From start to finish, our team works hard to ensure our consultants needs are met with regular touch bases throughout each project they carry out.

Tailor Made

Tailor Made, Your Way.

“Have it your way” engagement model ensures that each consultant’s individual needs and requirements are met with each role we vet them for.

Focus on Fit

J2 takes the time to listen carefully to our consultant’s needs ensuring the right fit in terms of role, function and culture.

Feedback Matters

Regular communication ensures the consultant’s needs are met, while an NPS scoring system provides transparency and drives continuous improvement.

“J2 was able to get me into a role that closely matched my experience and salary expectations. They streamlined the interview and hiring process.”

“This was one of the first times I felt like the agency actually had a relationship with the client, and not just blasting resumes. I also liked the pre and support provided prior to interviewing.”

“They constantly keep in touch with me to check on me and on my work with the company I am working for.”

What is NPS?

J2  uses the Net Promoter Score (“NPS”) to measure client satisfaction and take feedback to help us improve how we serve you. Net Promoter Score is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix. It is based on asking a simple question:

“On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?”

Consultants who select a 9 or 10 are considered “Promoters” and they are regarded as an organization’s most loyal, satisfied and enthusiastic employees.

Promoters are the most likely to refer the company to their friends and colleagues.

Consultants who select a 7 or 8 on the metric are considered “Passives”.  What this means is that while these consultants are happy with the service and experience they receive, they are not as likely to refer the company to friends or colleagues.

“Detractors” are consultants who select anywhere between a 0 and 6 on the metric. These consultants are unhappy with the service they have received or have had negative experiences with the company.

While detractors are not ideal, their feedback provides a valuable opportunity for a company to learn and improve their processes to best serve their team.

How is NPS Calculated?

Calculating NPS is simple, just take the percentage of your customers who are “promoters” and subtract the percentage of customers who are “detractors”. “Passives” do not figure into the equation.

For example, if a company had 100 respondents as follows: (i) 25 Detractors; (ii) 35 Passives;and (iii) 40 Promoters, the NPS score would be 15 (40% Promoters – 25% Detractors).


J2 will continue to ask for feedback from our consultants every quarter. Our goal is to continually work to improve how we serve our team and to continually focus on creating the best possible experience for them.

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