Not My Job

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I just finished a book on customer service in the hospitality industry.  All the lessons in the book can be related not only to every industry, but to everybody.  The author dives into culture, employee engagement and customer value. One of the lessons learned in the book was to help wherever you are needed as […]

My Thanksgiving Gratitude

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Many of us spend Thanksgiving with friends and family eating lots of turkey, watching football and napping. On this day, we also spend time reflecting on what we are grateful for. 2017 held a few personal challenges for me and I am thankful for all of them. They have taught me to stay calm through tough times […]