Power of a Crowd

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When the gameshow Who Wants to be a Millionaire made its original television debut, each contestant was provided with 3 “life lines” when they weren’t sure of the correct answer. One of those life line options was called “Ask the Audience”. The thought process behind this option is ultimately thinking that the collective has a […]

Not My Job

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I just finished a book on customer service in the hospitality industry.  All the lessons in the book can be related not only to every industry, but to everybody.  The author dives into culture, employee engagement and customer value. One of the lessons learned in the book was to help wherever you are needed as […]

Step Outside the Box

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A few years ago, I was having a conversation with a friend who told me her daughter wanted to invent flying cars. While the idea of flying cars has been around for longer than I can remember, it was this little girl’s reasoning for it that captured my attention: she didn’t want animals to be killed […]