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Friday Food For Thought Blog
Not My Job
I just finished a book on customer service in the hospitality industry. All the lessons in the book can be related not only to every
Happy
On July 4th, we celebrated Independence Day. The celebration of this day began in 1941, despite Independence being declared on July 2nd, 1776. Two days later, thirteen
Empowered Leaders Empower Others
Mary Barra, CEO of General Motors, changed the company’s dress code policy by paring a ten-page document down to two words: “Dress appropriately.” Seems easy enough
Everything We See is Perspective, Not Truth
I recently saw a video on Facebook where a family was treated horribly by a waitress at a restaurant when ordering a meal. The waitress
Your Limitations are False
Did you see that news story this week about the raccoon in Minnesota that climbed a 25-story building? He was first found resting on a
When is Enough, Enough?
How much is enough? This is the question a few friends and I were kicking around a few weeks ago when we were enjoying a