Not My Job…

Not My Job…

I just finished a book on customer service in the hospitality industry.  All the lessons in the book can be related not only to every industry, but to everybody.  The author dives into culture, employee engagement and customer value. One of the lessons learned in the...
Happy…

Happy…

On July 4th, we celebrated Independence Day. The celebration of this day began in 1941, despite Independence being declared on July 2nd, 1776. Two days later, thirteen states adopted The Declaration of Independence, which states that certain rights are unalienable:...
Empowered Leaders Empower Others

Empowered Leaders Empower Others

Mary Barra, CEO of General Motors, changed the company’s dress code policy by paring a ten-page document down to two words: “Dress appropriately.” Seems easy enough but it wasn’t: The Human Resources department deemed it unclear. Really? Two words aren’t clear? One...
Everything We See is Perspective, Not Truth

Everything We See is Perspective, Not Truth

I recently saw a video on Facebook where a family was treated horribly by a waitress at a restaurant when ordering a meal. The waitress serving them was one of the rudest individuals I had ever witnessed. She spoke down to this family, berated the children and refused...
Your Limitations are False

Your Limitations are False

Did you see that news story this week about the raccoon in Minnesota that climbed a 25-story building? He was first found resting on a ledge 20 feet above ground level, at which point he was retrieved safely and brought back to the ground. The raccoon then proceeded...
When is Enough, Enough?

When is Enough, Enough?

How much is enough? This is the question a few friends and I were kicking around a few weeks ago when we were enjoying a lighthearted conversation about what that meant. While we didn’t necessarily come up with the answer then and there, we did manage to pin down what...

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