Not My Job…

Not My Job…

I just finished a book on customer service in the hospitality industry.  All the lessons in the book can be related not only to every industry, but to everybody.  The author dives into culture, employee engagement and customer value. One of the lessons learned in the...
Happy…

Happy…

On July 4th, we celebrated Independence Day. The celebration of this day began in 1941, despite Independence being declared on July 2nd, 1776. Two days later, thirteen states adopted The Declaration of Independence, which states that certain rights are unalienable:...
Empowered Leaders Empower Others

Empowered Leaders Empower Others

Mary Barra, CEO of General Motors, changed the company’s dress code policy by paring a ten-page document down to two words: “Dress appropriately.” Seems easy enough but it wasn’t: The Human Resources department deemed it unclear. Really? Two words aren’t clear? One...

PULSE June 2018

Welcome to the PULSE!  As Q2 ends, we bring you a bit of summer reading in the form of this quarter’s communications recap. Whether you’re beach-bound, sitting by the pool or just relaxing in the AC, our Thought Leadership posts and Vijay’s dynamic Friday Food...
Everything We See is Perspective, Not Truth

Everything We See is Perspective, Not Truth

I recently saw a video on Facebook where a family was treated horribly by a waitress at a restaurant when ordering a meal. The waitress serving them was one of the rudest individuals I had ever witnessed. She spoke down to this family, berated the children and refused...

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